Hello @DPK
It seems that you have another post on this topic from February 21.
https://community.atlassian.com/t5/Jira-Software-questions/Bug-with-Jira-Support-ticket-marked-as-resolved-when-reopening/qaq-p/2615666
Since that post is more than 10 days old, I have added a tag to your current post to bring it to the attention of the Atlassian Team.
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