Hi, please help me reactive our jira account! we don't use it often but we still use it! How can we prevent it continuing to be deactivated? Please help.
Hi @balbina welcome to the community. Here's a Knowledge Base article from Atlassian that might help with reactivating your account: reactivate-a-subscription
If you're still having issues after that you can create a ticket with Atlassian Support and choose the 'Billing, payments, and pricing' option. They're better equipped to assist with billing issues than the community here.
Hope that helps.
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