"We couldn't update the issue." Error

[Evgeny Zhdanov]

Hi there! I'm getting the attached error every time I move an issue with my new workflow/project into the Done Column. I'm not trying to reorder the issues, and I'm keeping them in the same swimlane, and I'm an admin of my Jira Cloud instance. Anybody know what could be causing this? Everything seems to otherwise be functioning, and the issue moves correctly, so I'm not even sure what this error is blocking exactly.

[Kseniia Trushnikova · Accepted solution]

Hi @Evgeny Zhdanov,

Do you use the enhanced board? Your issue can be related to the bug https://jira.atlassian.com/browse/JSWCLOUD-25612, if the transition to Done has validators and a screen. Please check out the bug details.

[Evgeny Zhdanov]

@Kseniia Trushnikova that looks exactly right! I started getting these on my test project when I migrated over my workflow with screens, and I do use enhanced boards! Alright, but it looks benign, since my issues are still moving, and it's good to know it's a known issue. Then I will  wait for a fix and let the team know not to worry in the meantime. Thanks for the quick help!