"We couldn't connect to that work item." - issue loading tasks

[Wojciech Kosmala]

For the last couple of weeks, around 1/3 of the tasks I open result in the following error:

We couldn't connect to that work item.

Make sure that this work item actually exists in that space. If it does, try again in a few minutes. If you still can't link to the work item, contact your Jira admin.

Upon 2nd, sometimes 3rd try, they open fine.

I've already tried:

- connecting to a different Wi-Fi

- clearing cache

- removing cookies

- relogging to Atlassian

[Valerie Knapp]

Hi @Wojciech Kosmala , welcome to the Atlassian Community and thanks for your post.

Are you the only person using your site that has this problem?

A site to bookmark, if you haven't already, is this one - https://jira-software.status.atlassian.com/ . There have been some incidents recently impacting Jira, so it might be related to that, if you weren't having this problem before.

It sounds like you have tried already the standard troubleshooting solutions. I wanted to write because I was curious if others trying to use the Jira site are also experiencing this.

I look forward to your reply.

Best wishes