Up until recently, it would show when an agent tried to create a request with a form. Nearly all of our requests have forms and this banner no longer pops up when they go to create an issue (Use request type fields is checked). This is happening on all requests now, except one. I have no idea why that ONE specific request type does it and none of the others do.
Did something on Jira's end change recently that could cause this? How on earth do I get it back? I can't prevent agents from creating all tickets via the create screen but we need some way to remind or force if necessary, they only create certain tickets via the portal to ensure the forms are filled in.
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