"The page isn't redirecting properly" error message

[Tamas Fulop]

In our organization we're facing the issue, that for some users we get a "

The page isn't redirecting properl

Error message when trying to access our Jira instance.

We've tried to:

• Erase cookies
• Try from different computer/browser
• Google is (the only relevant issue is a timeouted one: https://jira.atlassian.com/browse/JRASERVER-23944

Did anybody face any similar issues?

[Ed Letifov _TechTime - New Zealand_]

As the message implies – check if the accepting of 3rd parties cookies is enabled. We have had issues both with Chrome and Brave browsers. This has to be enabled (for some reason) for both id.atlassian.com and your site's URL.

[Angélica Luz]

Hello @Tamas Fulop,

Welcome to Atlassian Community!

Checking the details of your site, I can see that it has been some days since you and your team were able to access the site, so I assume you are still facing this issue.

Can you try accessing your Atlassian account first on id.atlassian.com and then accessing Jira? 

Can you try to login using your mobile? You can use the app or for full access you can use the browser where you will be able to access the User management menu.

I see that you accessed Jira 5 days ago, was there any change before that?

Regards,
Angélica