"Status" position automatically moved to top

[kanav_kapoor]

The "Status" column used to show on the top-right of a ticket. 

But suddenly it started to appear on top

Under "Task Settings", it shows like this:

Neither I changed anything in this regard, nor do I see any setting to move this top-right again. 

Any help would be appreciated on how do I move it back to the top-right.

[Jack Brickey · Accepted solution]

Hi @kanav_kapoor , it appears that your instance was updated to an experiment that Atlassian has been running. Here is an older post discussing this. given you are on Free tier I am unsure if you can request them to change back.

[Jean Lamy]

Hi,

I also have the status on the left and it makes me anxious :D

How can I go back to normal position ?

[Andy Heinzer]

Hi @Jean Lamy 

I see you created a support ticket over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1164156

That is necessary for our support team to opt-out users from this experiment.

For other users that encounter this behavior, please create a support ticket to https://support.atlassian.com/contact/

Provided you are the site-admin/billing contact of a paid plan site, you can open a support case this way.

If you are the admin of a free plan site, you won't be able to open a support ticket directly, but posts here to community and if I can I will create a support case on your behalf.

Andy

[Andy Heinzer]

Hi @kanav_kapoor 

It appears that your cloud site is part of an experiment our team was running.  I have created a support case on your behalf over in https://getsupport.atlassian.com/servicedesk/customer/portal/23/JST-1105561 and requested that our team opt-out your site from this experiment.

I'm sure our team would appreciate any feedback you might have about this change.

Andy

[April Costner]

@Andy Heinzer we have the same issue and when we try to submit a ticket via ContactUs - it sends to a bot that cannot help. What avenue can we take to opt-out of the experiment please? Thanks!!

[Andy Heinzer]

Hi @April Costner 

You are being redirected here to Community because your role on the site is not one of a site-admin or billing contact.  You will need to reach out to a site-admin of your site to make this request.  Those users should be able to enter in a support case to https://support.atlassian.com/contact and request to opt-out of this experiment.