"Create Sprint" button missing when board filter is complex

[John Duffy]

Hi,

If I have a simple board filter (project = X ORDER BY Rank) then the "Create Sprint" button appears fine

BUT if I have a more complex query (e.g. project = X OR (project = Y and labels in (my-label)) ORDER BY Rank) then the "Create Sprint" button disappears

How to resolve?

(note: yes, permissions are fine, yes it's a Scrum Board)

[Trudy Claspill · Accepted solution]

Hello @John Duffy 

Welcome to the Atlassian community.

If you have accurately reproduced your "complex" filter, then it is not actually complex. It is clearly constructed to limit the issues to two project; X and Y. Could you provide a screen image of the Board Configuration > General screen showing the filter as it appears there?

You said that the permissions are fine but you didn't explain how you made that assessment. In order for the Create Sprint button to be enabled in that board you must have the Manage Sprints permission in both projects.

[John Duffy]

Ah - the "manage sprint" permission on the other board must be the culprit. Thank you @Trudy Claspill 

I have that for one of the projects, but not for the other I believe, I believe it's reserved for "Admins" at the moment in a company-wide permission scheme. Will chase up - thank you

[Francesca Naudi]

I am facing a similar issue, 

this is my board filter: project="X" OR "Tech Team[Checkboxes]"=X ORDER BY Rank ASC

The manage sprint permission is set to any active user and I myself (a Jira admin) can create sand complete prints on the project but the project lead and admin (Not Jira admin) cannot. What could be the issue? (Prior to me changing the filter, the project led to manage sprints). Not sure what the issue could be

[Trudy Claspill]

This portion of the filter:

OR 'Tech Team[Checkboxes]'=X

means that your filter is looking for issues in every project in Jira. The Project Lead would need to have the Manage Sprint permission in absolutely every project in the instance.

Your filter must explicitly identify the projects to consider, otherwise you end up in this situation.  It doesn't matter if the Tech Team field is actually used in only a subset of the projects. If you don't call out the projects in that part of the filter then all projects are considered. You can fish it thus

OR ('Tech Team[Checkboxes]'=X and project in (A, B, C) )

[Francesca Naudi]

Thank you! Tried that and it worked now :)