"Complete Sprint" and "Start Sprint" not accessible for me, but are for other users

[Jeff Leuschner]

We have a project that was recently set up to where I was set up as the admin for the project.

When I go through to Start the sprint or complete the sprint, the items is greyed out.

There is another person on the project that can access that.

In looking at the permissions, we have identical permissions on the project.

What could be going on?

The permissions on the project that I have

"Administrator, Developers, Project Lead, Project Watchers, & Users"

[Mikael Sandberg]

Check your permission scheme used by the project, there is one for Manage sprints. And also make sure that if your board is spanning multiple projects then you need to have the manage sprints in all those projects for it to work.

[Jeff Leuschner]

So I checked the permission scheme and it says "Project Role (Administrators) & Project Role (atlassian-addons-project-access)"

I have that "Administrator" role.

As far as spanning multiple projects, I'm not aware that this project does this. I didn't set up the project but the admin who set it up set it up from scratch. Is there a way to check that and know that this project doesn't span multiple projects?

[Mikael Sandberg]

If you go to Board settings > General, look at the filter used by the board, if it is only looking at one project that project should be mentioned in the filter. But even if the project is only spanning one project you could have other projects in it if a user by mistake selected the wrong sprint.

[Jeff Leuschner]

Thanks for the response.

That's not it. The filter is only using this project.

As far as selecting the wrong sprint, I don't see that either. I can go to the same machine as that of my counterpart and he can complete the sprint and I cannot.

[Mikael Sandberg]

I suspect that the sprint on the board/project you are admin for may be used in a different project that you do not have manage sprint in, but your counterpart does.

For example: You have two projects, Project A and Project B. Both have a sprint called Sprint 1. If a user is assigning an issue in Project B to Sprint 1, but by mistake picks the one that belongs to Project A, you would need permission to manage sprints in both Project A and Project B, even if you are only working in Project A.

You can find which issues are using a specific sprint by searching on the sprint ID. You can see the ID if you go to the detailed issue view and hover on the Sprint.

[Jeff Leuschner]

Thank you again Mikael,

My counterpart is only on 1 project and is only admin on the one project.

We have taken him off as Adminstrator of the project and I still cannot  change things.

I have searched for other sprints with the same ID and do not find any.

[Jeff Leuschner]

One thing our Admin points out:

"Since both Doug and I can finish a sprint, that is not the issue.  It is very specific to your ID.  -Enrique "

So is there something with my user that would prevent this on this project? On other projects I can complete sprints.

[Mikael Sandberg]

So are you able to complete an active sprint like your Admin said? Or is that for a different project?

In the sprint you are trying to complete, do you have issues that are not completed? If so then you would also need Schedule Issues permission and Edit Issues permission in order to move those issues to another sprint or the backlog.

[Jeff Leuschner]

Sorry for the confusion. On other projects, I can do start and complete sprints. But for this project that I'm having problems with I cannot.

As far as the issues go, I do not have any issues open. that said I do have Schedule Issues permission and Edit Issues permisson on this project.

[Mikael Sandberg]

Okay, so this is what I would do to troubleshoot this. I would add you to the Jira Admin group If you can then complete the sprint, I would start looking for issues that are associated with that sprint to see if you have any that belongs to a different project that you do not have manage sprint/schedule issues/edit issues permission for.