query filter that will allow items from a jira project as well as a Jira Service Desk project

[Judy Faire]

I would like to create a sprint board that contains issues from both a Jira and Jira Service Desk project.  How can I configure my filter (and projects) to allow all issues to appear on the board?

[pawarsachin84]

Hello @Judy Faire  ,

Welcome to the Atlassian community!

STEP 1: Use a Board Based on a JQL Filter (Not a Single Project)
1. Go to Jira → Filters → View all filters

2. Click Create filter

3. Write a JQL query like this:

project in (SW_PROJECT, JSM_PROJECT) ORDER BY Rank ASC

Replace SW_PROJECT and JSM_PROJECT with your actual project keys.

✅ ORDER BY Rank ASC is mandatory for sprint boards to function.

4. Save the filter and give it a name (e.g. “Unified Sprint Board”)

STEP 2: Create the Board Using That Filter
1. Go to Jira → Boards → View all boards

2. Click Create board → Scrum board → From an existing filter

3. Choose the filter you just saved (e.g. "Unified Sprint Board")

⚠️ Make sure the board admin has browse permissions for both projects.

STEP 3: Ensure Issue Types Are Sprint-Compatible
Jira Service Management typically uses issue types like:

Request

Incident

Change

These may not have the “Sprint” field available in their screen schemes.

✅ Fix: Add “Sprint” Field to JSM Issue Types
1. Go to Project Settings → Screens

2. Edit the screen used for the JSM issue types (e.g., Request)

3. Add the Sprint field

Without this, you won’t be able to assign those issues to Sprints.

STEP 4: Confirm Workflow Compatibility (Optional)If you're planning to move issues across statuses, make sure both projects have comparable workflows — or use Simplified Workflow for more drag-and-drop flexibility.

STEP 5: Permissions
Ensure that:

The board owner and users have “Browse Projects” permission for both Jira Software and JSM projects.

Sprint-related actions (like planning or editing) require “Manage Sprints” permission.

[Karan Sachdev]

Hey @Judy Faire

Welcome to Atlassian Community!

You can simply edit the filter used in your Jira project's board and include your service project as well:

project in (<Jira project key>, <JSM project key>) with the rest of the query intact.

To be able to view the issues on the board, the users must have permissions to view issues in both projects.

Thanks!