problem with importing to Jira from CSV file

[Yair Neugeboren]

I am trying to import issues from a CSV file. while the validation part seems to pass OK (it tells me that all isuues will be imported succesfully), when I begin to import I get a fatal error:

2022-10-12 12:28:09,488 INFO - Importer started!

2022-10-12 12:28:09,488 INFO - Engine is running in Import mode

2022-10-12 12:28:09,488 INFO - All issues will be imported to project: Israel System Engineering (ILSE)

2022-10-12 12:28:09,488 INFO - Creating issue: [externalId='autoid-7243478896518958647', summary='CERT-01 - Cert ATE Process']

2022-10-12 12:28:09,535 ERROR - Fatal error during import

java.lang.NullPointerException

        at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImportIssues(BulkCreateDataImporter.java:235)

        at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.runImporterEngine(BulkCreateDataImporter.java:172)

        at com.atlassian.jira.plugins.importer.imports.bulkcreate.engine.BulkCreateDataImporter.doImport(BulkCreateDataImporter.java:147)

        at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:26)

        at com.atlassian.jira.plugins.importer.imports.importer.impl.ImporterCallable.call(ImporterCallable.java:15)

        at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:533)

        at com.atlassian.jira.task.TaskManagerImpl$TaskCallableDecorator.call(TaskManagerImpl.java:491)

        at java.util.concurrent.FutureTask.run(FutureTask.java:266)

        at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)

        at java.util.concurrent.FutureTask.run(FutureTask.java:266)

        at com.atlassian.jira.task.ForkedThreadExecutor$ForkedRunnableDecorator.run(ForkedThreadExecutor.java:216)

        at java.lang.Thread.run(Thread.java:748)

any idea what is wrong?

[Florian Bonniec]

Hi @Yair Neugeboren 

You may face one of the 4 issues listed in this KB https://confluence.atlassian.com/jirakb/csv-import-fails-with-fatal-error-during-import-in-jira-1027125241.html

I would review each of them to figure out if it's one of the issue you face.

Regards