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problem time tracker

guillermo
February 2, 2026

Since last month, the time tracker report has been showing the following error:

Hash I5N7SH
Trace 7b17f92431cf4df8a23c65d27b100b87

Could you please indicate the problem?

1 answer

0 votes
Trudy Claspill
Community Champion
February 2, 2026

Hello @guillermo 

Welcome to the Atlassian community.

Can you provide more information about how you are accessing the "time tracker report"? It would be helpful to understand if this is a native report or a report provided by a third party app.

The code that you are seeing is useful to Atlassian Technical Support to help them trace information in back end log files. Here we are a community mostly of users of the Atlassian products, and we don't have access to the backend information.

If you want to raise the issue directly to Atlassian technical support, contact one of your Jira Administrators and they will be able to open a support case at:

https://support.atlassian.com/contact/#/

 

Good luck!

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