post event feedback form?

[Monica Malone]

Is there a post event feedback form template available?

[Sami Shaik]

Hi @Monica Malone 

The answer depends on whether your site has Jira Service Management.

If you have JSM, use Surveys. They are generally available on paid plans and ship with ready-made templates:

1. In your service space, check Space settings > Features and turn on Surveys.
2. Select Surveys from the left navigation, then Create survey > Create from template. Preview the template cards and pick the closest, or build from scratch.
3. Edit questions, add sections, and tick Response required where needed.
4. Select Copy link. Access follows your portal channel settings, so channel access must be Open for people to respond.
5. Results come with built-in charts and export.

Surveys are restricted to you (the creator) by default, so add viewers or collaborators if others need the responses. They are also separate from the 5-star CSAT on resolved requests.

If you only have Jira, use Forms. Open your business space, select Forms from the space navigation, then Blank form (space admin permissions required). Each response becomes a work item you can filter and report on. Under Access you get Limited, Open, and Public. External attendees need Public, which requires a default reporter, adds a mandatory Email address field, and blocks fields like Assignee, Labels, and Team. If Public is greyed out, an admin has turned it off at Settings > Jira apps > Jira configuration > Public forms sharing.

To trigger the send automatically after the event:

1. Create a work item for the event itself, with the Due date set to the event date.
2. Go to Project settings > Automation > Create rule.
3. Trigger: Scheduled. Run it daily, and add JQL that matches the event the day after it ends, for example project = EVT AND type = Task AND due = -1d.
4. Action: Send email, with the form or survey link in the body and {{issue.summary}} to name the event.
5. Save and turn it on.

Be realistic about the limits here. Send email is not a mailing-list tool, so for a large external attendee list you are better off sending the link from whatever tool holds your registrations, and using automation for the internal reminder and the chaser instead.

One useful extra on the Forms path: every submission is tagged with a label of form-<FORM_ID>, taken from the form's URL. So you can add a second rule with trigger Work item created, a JQL condition of labels in ("form-123"), and a Send email action to ping yourself or the organiser as responses land, instead of checking the queue manually.

Either way, add a field for the event name so future events do not mix with this one.

Docs: https://support.atlassian.com/jira-service-management-cloud/docs/create-and-manage-surveys/ · https://support.atlassian.com/jira-software-cloud/docs/share-your-form/ · https://support.atlassian.com/cloud-automation/docs/jira-automation-triggers/

[Matt Doar _Adaptavist_]

If the event was ACE related, then the booking platform generally sends out feedback email the next day. You can also contact the ACE chapter leaders directly from the event page