null pointer exception while searching for issues using JQL

[Vidhya Mohan]

Caused by: java.lang.NullPointerException
	at com.atlassian.jira.issue.customfields.manager.DefaultOptionsManager.findByOptionValue(DefaultOptionsManager.java:170) [classes/:?]
	at com.atlassian.jira.issue.customfields.manager.CachedOptionsManager.access$901(CachedOptionsManager.java:31) [classes/:?]
	at com.atlassian.jira.issue.customfields.manager.CachedOptionsManager$ValueCacheLoader.load(CachedOptionsManager.java:248) [classes/:?]
	at com.atlassian.jira.issue.customfields.manager.CachedOptionsManager$ValueCacheLoader.load(CachedOptionsManager.java:244) [classes/:?]
	at com.atlassian.cache.ehcache.wrapper.ValueProcessorAtlassianCacheLoaderDecorator.load(ValueProcessorAtlassianCacheLoaderDecorator.java:26) [atlassian-cache-ehcache-4.0.0.jar:?]
	at com.atlassian.cache.ehcache.LoadingCache.getFromLoader(LoadingCache.java:133) [atlassian-cache-ehcache-4.0.0.jar:?]
	at com.atlassian.cache.ehcache.SynchronizedLoadingCacheDecorator.synchronizedLoad(SynchronizedLoadingCacheDecorator.java:29) [atlassian-cache-ehcache-4.0.0.jar:?]
	at com.atlassian.cache.ehcache.LoadingCache.loadValueAndReleaseLock(LoadingCache.java:101) [atlassian-cache-ehcache-4.0.0.jar:?]
	at com.atlassian.cache.ehcache.LoadingCache.get(LoadingCache.java:80) [atlassian-cache-ehcache-4.0.0.jar:?]
	at com.atlassian.cache.ehcache.DelegatingCache.get(DelegatingCache.java:108) [atlassian-cache-ehcache-4.0.0.jar:?]

[Niranjan · Accepted solution]

@Vidhya Mohan - What jql are you using?

[Vidhya Mohan]

Hello Niranjan, 

It's a very simple JQL

project = E2ET AND "Test Type" = Manual

When I try this, I get "Error occurred communicating with the server. Please reload the page and try again."

I refresh post this and I see the null pointer exception message

[Niranjan]

@Vidhya Mohan - I believe that you are experiencing this issue - https://confluence.atlassian.com/jirakb/searching-by-a-custom-field-with-invalid-value-option-results-in-nullpointerexception-on-customfields-manager-defaultoptionsmanagerdefault-223224206.html

https://confluence.atlassian.com/jirakb/searching-issues-with-specific-custom-field-option-hit-into-nullpointerexception-283642368.html

You must delete any null option returned .

[Vidhya Mohan]

Thanks Niranjan.. I'll check these and get back in case the issue is still there