not receiving the reset link

[Jinisha A S]

I am not receiving the reset link to my outlook mail. i have checked it in the sapm folder also

[Ugnius Aušra]

Hello @Jinisha A S 

If you are not receiving the password reset email in Outlook (including the spam/junk folder), the issue is usually related to account type or email delivery restrictions, not Jira itself.

Please check the following:

1. Verify how you log in

   • If your account uses Google, Microsoft, or SSO, password reset emails are not sent by Atlassian.

   • In this case, you must reset your password with your identity provider (e.g. Microsoft).

2. Confirm the correct email address

   • Make sure the email entered matches the one associated with your Atlassian account.

   • Try signing in at id.atlassian.com to confirm the account exists.

3. Check Outlook email filtering

   • Review Junk, Focused/Other inbox, and any custom rules

   • Ask your IT admin to check if Atlassian emails are being blocked or quarantined

   • Ensure emails from @atlassian.com are allowed

4. Corporate or restricted mailboxes

   • Some company email systems block automated reset emails

   • Trying a personal email address (if possible) can help confirm this

If none of the above resolves the issue, the next step is to contact Atlassian Support and ask them to verify the account and email delivery status.