not receiving email notifications

[Reed Jarvis]

I have not been able to receive email notifications. I have tested with the Notification Helper and I should be receiving it. Can someone on the Atlassian side see if notifications are being sent?

Thank you

[Fazila Ashraf · Accepted solution]

Hi @Reed Jarvis 

Welcome to community!

• Could you check whether your email client has some rules moving the notifications to other folders/junk?
• Any email organizational policy blocking you to receive these emails?
• Tested with other users in your team?

Atlassian community can help you with pointers to investigate but if you want Atlassian engineers to check on this, you will have to contact Atlassian support directly.

[Reed Jarvis]

Hi Fazila thank you for the response. 

1. No rules moving emails to folders or junk

2. No org policies blocking emails (even checked exchange server for quarantined/flagged emails)

3. Other users are also not receiving emails.

I will contact support. Thank you.