nobody on my team can log time

[Anna Patrizia Molero]

Hello ,

After creating the new space nobody can log time when trying to log time from an issue a blank screen appears where the number to log should , i recently added a Timesheet app but in the description doesnt said that it blocks loggging time from the issues directly

Please help,

Thank

[Gabriela · Accepted solution]

Hi @Anna Patrizia Molero, welcome to the Community. Jason's on the right track. Installing Timesheets for Jira registered it as your site's time tracking provider, so Jira replaced the native log-work field with the app's own widget, and that's what's rendering blank on the issue.

To unblock the whole team now, revert it: Settings (cog) > Work items > Time Tracking > Edit global settings, set the Time tracking provider dropdown back to JIRA provided time tracking, then Activate. It's a global setting, so that one admin change restores native logging for everyone.

If you'd rather keep the app's timesheet flow instead, that blank panel is the vendor's, so their support is where to sort it. Configure time tracking

[Anna Patrizia Molero]

Thanks ! 

[Jason Krewson · Accepted solution]

Hello @Anna Patrizia Molero ,

I think we need more information to help here. 

What application did you install for time tracking?

Different applications will likely have different ways to track time so I would recommend looking at their support documentation or reaching out to the marketplace app developers for assistance in setting it up. 

We use Tempo Timesheets where I work and as part of that set up I had to go to settings > work items > time tracking > and switch the time tracking provider from Jira provided time tracking to Tempo Timesheets as an example.

So it's likely you need to finish your the set up of this applications first, whatever steps that might be, and it might block out of the box Jira time tracking in favor of it's own way.

[Anna Patrizia Molero]

Timesheets for Jira (Time Tracking & Approvals) | Atlassian Marketplace

[Jason Krewson]

Perfect, I would recommend going through at least Initial Setup & Quick Tour though there are other pages in the left pane that would likely be helpful also. 

After you know it's all set up correctly, you can check out Logging Time as this explains all the ways users can log time with this app. 

Looks like the devs have 2 short YouTube videos, probably not super helpful but mentioning them anyway, Codecove . 

Hope this helps!

[Anna Patrizia Molero]

Thank u very much ! 

I will deactivated them as time tracking providers at the moment and wait for their answer too