nobody on my team can log time

Hey @Anna Patrizia Molero! 👋

That blank spot is the giveaway: installing a Timesheet app registered it as your site's time tracking provider, so Jira swapped the native Log work field for that app's own widget — and if the widget isn't loading in your new space, you get the empty screen instead of the field. Gabriela's accepted answer nails the quick fix: Settings (cog) → Work Items → Time Tracking → Edit Global Settings, switch the provider back to "JIRA provided time tracking", and Activate. That restores native logging for everyone.

One thing worth knowing though — you installed a timesheet app in the first place, so you probably want more than the native Log work form gives you. If that's the case, it's worth picking an app that takes over time tracking cleanly instead of leaving you with a blank field. That's the gap JetTime (a third-party Jira app) fits — you set it as the time tracking provider and it replaces the native Log work dialog with its own, so logging keeps working from the issue, not breaks.

• Log work straight from the issue, the Work log tab, or a timer — with time spent, description, date, user, and account
• Custom fields and metrics on each work log (cost, mileage, activity type — whatever you track)
• Reports and worksheets you can filter, group, and export
• Runs on Atlassian — your data stays inside Atlassian Cloud, we don't have access

Setting it as your provider is one screen — I wrote it up here: Setting JetTime as Time Tracking Provider in Jira.

👉 JetTime on the Atlassian Marketplace

— Anton, JetTime founder

Hi @Anna Patrizia Molero 

If you would be interested in an alternate time tracking app, I can suggest our add-on

Worklogs Time Tracking in Jira & Timesheets

With this add-on, you can easily -

• Prepare your reports based on Project/Sprint/Issue Type/Assignees/Authors and various other filters
• Create user wise time reports in real time by grouping & categorizing data with aggregation
• Group your data to build more meaningful reports
• Enter Time Spent for multiple issues from Time sheet screen. With Calendar view and Board view
• CSV Export
• Dashboard gadget
• Add and use custom attributes to worklogs (like organization, billable status, work type, cost center, etc.) and create reports based on those attributes.

Disclaimer : I am part of the dev team

@Anna Patrizia Molero 

Hi,

A blank screen when trying to log time from an issue usually means the issue time-tracking panel or an app-provided module is failing to load, rather than Jira intentionally blocking time logging.

I’d suggest checking the following:

1. Confirm that Jira time tracking is enabled globally and that users have the Work on issues permission in the project.

2. Test the same action in an incognito window or another browser to rule out cache or extension issues.

3. Temporarily disable the Timesheets app and check whether Jira’s native log time screen works again.

4. If the problem disappears after disabling the app, contact the app vendor support with screenshots, browser console errors, and the affected project key.

5. Also check whether the issue happens only in the new space/project or across all Jira projects.

The app you mentioned says it supports logging work from Jira issue context panels and quick time entry, so it should not normally prevent native issue-level time logging. 

As an alternative, you may also want to try Planyway for Jira for time tracking. It lets teams log time, review worklogs, and connect time tracking with planning, workload, and resource visibility in one place, which can be useful if you need a more visual way to manage team capacity and actual time spent.