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no emails are being sent out from our Cloud instance for @mentions

Deleted user
June 21, 2019

We would like to get an email when someone is @ on an email. At the moment we get a notification in Jira UI. 

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Bill Sheboy
Bill Sheboy
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June 21, 2019

Hi @[deleted] 

This issue seems to occur when there is a problem with your notification scheme and/or permissions.  Consider checking the guidance on this page for notifications troubleshooting:

https://confluence.atlassian.com/jirakb/notifications-troubleshooting-203394737.html

 

Best regards,

Bill

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