new modules (ToDos) / new license (Jira) / old modules (greenhopper) conflicts

[Martin Hubert]

Wanted to add ToDos for Jira Issues to our server install.

Install failed ?

Purchased a new license for Jira (4.2.4-b591)-- installed the new license

Now my existing Greenhopper add-on complains of a license conflict "The GreenHopper license type "STARTER" is incompatible with the JIRA license type "COMMERCIAL"<br>Both license types must match."

And the new Module still does NOT install. 

[Nic Brough -Adaptavist-]

It sounds like you have two different sized licences.  For example, a Jira licence for 25 people, and Jira Software (Greenhopper) for 10 users.

The licence for the add-ons must match (or exceed) the platform licence numbers.

I'd also suggest you upgrade as soon as you can Jira 4 has known security flaws which are not going to be fixed.

[Martin Hubert]

both are the 10 user starter license so that can't be it 

[Nic Brough -Adaptavist-]

This is not what your system is reporting.  Could you give us a copy of the licence screen you have (with the key and any data you're not sure about sharing redacted)?

[Martin Hubert]

Organization Freightgate
Date Purchased 26/Mar/19
License Type Jira Software (Server) 10 Users: Starter License 
(Support and updates available until 26/Mar/20)

Support Entitlement Number (SEN)
User Limit
10 (9 currently active)

Organisation Freightgate, Inc.
Date Purchased 10/Feb/11
Licence Type GreenHopper for JIRA 10 Users: Starter License 
(Support and updates are no longer available since 10/Feb/12)
Server ID
Support Entitlement Number (SEN)
User Limit 10

[Martin Hubert]

Any help available ?

[Nic Brough -Adaptavist-]

Ahh, yes, I see the problem now - the way keys are structured now has changed, and your Jira is not equating the types correctly.  You'll either need to upgrade to Jira Software or get a new licence for Jira Software to get the GH app running