@mention of a team is not working while creating tickets

[Surya Alanka]

I have created team with my team members. @mention of a team is not working while creating tickets. We are able @mention the team in the comments section or after creating a ticket. but not while creating a ticket. Is there any permissions that we need to update

[Sayed Bares [ServiceRocket] · Accepted solution]

@Surya Alanka This is a known issue and there is an open suggestion for it:

• https://jira.atlassian.com/browse/JRACLOUD-74567

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