lost agile board in Atlassian Cloud

[Vaishali Walia]

I made a change to my agile board's filter and all users lost access to the board. I deleted the old filter and replaced it with a new one.

After reading similar issues in other threads, I recreated a filter with the same name and query as the deleted filter but that didn't help. I am able to view the agile board as JIRA admin but not as a non-admin user. We are about to start the next sprint so my engineering team needs to have access restored. 

I'm using Atlassian Cloud. How do I resolve this problem?

[Nic Brough -Adaptavist- · Accepted solution]

My best guess is that you have chosen a filter that is not shared with your users. 

Check who the filter and board is shared with.