lose domain groups when synchronizing with AD

[Marat]

Hi.

Our team faced a problem. Our users began to lose domain groups when synchronizing with AD. On the side of AD, no changes were made to the groups. We see a user list of groups in AD and he does not agree with what we see in Jira.

[JP _AC Bielefeld Leader_]

Hi,

from your question I conclude that not all groups on the AD side are visible in Jira. Please check the access to AD (AD user, password, connection, base DN and especially Group DN). You wrote that no changes where made to the groups, but have the groups been moved to another OU or is there a change to the OU structure above the group OU?

Could you check the application log for AD/LDAP messages?

Best

JP