log-in issue

[support]

Hello support.

This is gary from mediaexcel. 

We cannot log-in any more.

Please try it 

ID : support.east@mediaexcel.com.test-google-a.com

Password : **********

support portal doesn't send a mail to verification.  

Can you proviode a solution to log-in, We're very urgent.

gary.ahn@mediaexcel.com

[Evgenii]

Hi, @support 

It's very bad and harmful idea to write your credentials on public forum. 
I removed password from your post.

In casem if you need support assistance (and looking at your ticket it looks exactly so), you need to create ticket at Atlassian Support portla: https://support.atlassian.com/ 

This is Community portal, and we can't research reason of such behaviour, which you're facing.

And please - DON'T write your passwords anywhere in internet on pages, open to everyone!

[support]

Hi Evgenii,

Could you please send amil to me?

gary,ahn@mediaexcel.com

I cannot log -in as support.east@mediaexcel.com.test-google-a.com   and it is versy urgent.

Thanks 

[support]

Hi Team,

Can you have any workaround to log-in as support.east@mediaexcel.com.test-google-a.com ? 

temp key?

[Evgenii]

No, I'm not Atlassian employee, and Community members can't help you with that. We don't have access to such functionality. 
You need to create ticket at Atlassian support portal. 

[Arkadiusz Wroblewski]

Hello @support 

Please remove your login details and password from this public post immediately to secure your account.

For the missing verification email, check your spam folder and ensure your mailbox isn't full. If it's still missing, have your IT admin check your mail gateway logs and whitelist `@am.atlassian.com` and `@id.atlassian.com`.

If the emails aren't reaching your network at all, have another administrator or billing contact on your paid plan open a ticket with Atlassian Support, as the Community cannot bypass security verification checks.

Best,

Arkadiusz 🤠😎

[support]

ok, 

i understood.

Can i know the support mail address?

[Evgenii]

There is no address, it's support portal. You need to create ticket there, and they'll answer you in ticket. Or I can call support to ticket, but they are answering in ~3 working days.