jira web Long-term start-up,Cannot redirect to login page

[jiang zg]

not have any error log.

this is catalina.out

019-04-28 09:32:42,672 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

**********************************************************************************
JIRA 7.2.6 build: 72008 started. You can now access JIRA through your web browser.
**********************************************************************************

2019-04-28 09:32:42,679 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system lateStartup begun
2019-04-28 09:32:42,811 JIRA-Bootstrap INFO [c.a.plugin.util.WaitUntil] Plugins that have yet to be enabled: (1): [com.moresimp.impex], 60 seconds remaining
2019-04-28 09:32:43,921 JIRA-Bootstrap INFO [c.a.plugin.manager.DefaultPluginManager] Plugin system lateStartup ended
2019-04-28 09:32:43,923 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.plugins.atlassian-whitelist-api-plugin]
2019-04-28 09:32:44,007 JIRA-Bootstrap INFO [c.a.jira.startup.JiraStartupLogger]

___ Plugin System Started _________________

2019-04-28 09:32:44,375 JIRA-Bootstrap INFO [c.a.j.upgrade.util.BuildNumberDao] Setting current version to 7.2.6
2019-04-28 09:32:44,378 JIRA-Bootstrap INFO [c.a.j.upgrade.util.BuildNumberDao] Setting downgrade version to 7.1.2
2019-04-28 09:32:47,779 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.pyxis.greenhopper.jira]
2019-04-28 09:32:47,843 JIRA-Bootstrap INFO [c.a.j.p.e.bamboo.service.PlanStatusUpdateServiceImpl] PlanStatusUpdateJob scheduled to run every 60 seconds
2019-04-28 09:32:47,846 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.thed.zephyr.je]
2019-04-28 09:32:52,279 WaitForAO DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.jira.plugins.jira-dvcs-connector-plugin]
2019-04-28 09:32:52,633 JIRA-Bootstrap DEBUG [c.a.activeobjects.osgi.ActiveObjectsServiceFactory] getService bundle [com.atlassian.labs.hipchat.hipchat-for-jira-plugin]
2019-04-28 09:32:52,644 JIRA-Bootstrap INFO [c.a.j.p.hipchat.service.HipChatPluginLauncher] HipChat Plugin launched successfully
2019-04-28 09:32:52,644 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent
2019-04-28 09:32:52,669 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatInstallGlancesJob task.
2019-04-28 09:32:52,671 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent
2019-04-28 09:32:52,671 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatRefreshConnectionStatusJob task.
2019-04-28 09:32:52,677 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] On plugin event: com.atlassian.jira.plugins.hipchat.model.event.PluginStartedEvent
2019-04-28 09:32:52,677 JIRA-Bootstrap INFO [c.a.j.p.h.service.scheduling.AbstractTaskScheduler] Registering a new hipchatUpdateGlancesDataJob task.
2019-04-28 09:32:53,510 JIRA-Bootstrap INFO [c.a.j.c.embedded.ofbiz.IndexedUserDao] Reindex all users took: 346.6 ms
2019-04-28 09:32:53,514 JIRA-Bootstrap INFO [c.a.jira.scheduler.JiraSchedulerLauncher] Starting the JIRA Scheduler....
2019-04-28 09:32:54,488 JIRA-Bootstrap INFO [c.a.jira.scheduler.JiraSchedulerLauncher] JIRA Scheduler started.
2019-04-28 09:32:54,499 JIRA-Bootstrap INFO [c.a.jira.startup.DefaultInstantUpgradeManager] Late startup launchers took 12s
2019-04-28 09:32:54,532 JIRA-Bootstrap INFO [c.a.jira.startup.LauncherContextListener] Memory Usage:
---------------------------------------------------------------------------------
Heap memory : Used: 330 MiB. Committed: 703 MiB. Max: 728 MiB
Non-heap memory : Used: 237 MiB. Committed: 257 MiB. Max: 1264 MiB
---------------------------------------------------------------------------------

this is access_log

192.168.6.157 - - [28/Apr/2019:09:32:54 +0800] "GET /startup.jsp?returnTo=%2Fsecure%2FDashboard.jspa HTTP/1.1" 302 - 1 "-" "Mozilla/5.0 (X11; Ubuntu; Linux x86_64; rv:66.0) Gecko/20100101 Firefox/66.0" "-"

[Kurt Klinner]

@jiang zg 

Hi Jiang

did you check https://confluence.atlassian.com/jirakb/troubleshooting-jira-startup-failed-error-394464512.html related to possible causes why Jira does not start.

Can you by chance share the complete log

Cheers

Kurt