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jira-software migration from cloud to server

Jaafar Hammoud
I'm New Here
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February 4, 2024

My greetings!

We are trying to test the process of moving Jira software from the cloud to our servers.

When exporting a backup from the cloud and importing it on our servers (single node), we constantly get this error

error_importing.png

We can import the same backup file with an old version, such as v. 9.9.2, but we cannot import it with a newer version, such as v. 9.12.2.

In the logs, there are a lot of errors related to the database like the following

Caused by: org.postgresql.util.PSQLException: ERROR: relation "public.AO_6FF49D_MIGRATION_ENTITY" does not exist. But in the database, I can find this relation, etc. 

We have tested the Confluence and it works very well, and we followed the same steps.

Thanks for any help.

1 answer

0 votes
Fabio Racobaldo _Catworkx_
Community Champion
June 13, 2024

Hi @Jaafar Hammoud and welcome,

please check the workaroud proposed in the following ticket https://jira.atlassian.com/browse/JRASERVER-64886

Hope this helps,

Fabio

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