how to make syncronisation between jira software and jira service manager optimal way?
I have about 20 projects jira software(JS) and jira service managment(JSM). They have same workflows and same statuses.
1 Project JS = 1 Project JSM,
2 Project JS = 2 Project JSM,
...
20 Project JS = 20 Project JSM.
but all statuses not same in 1 , 2 , 3. 1 and 2 workflows and statuses different like in others.
How to make automation of sinchronisation statuses. When Customer changed status in JSM it must automaticaly changed in JS. (Status names are same). I can write about 50 automation for statuses (its about 50 statuses there) but its not optimal.
Hi @Kamil Askerov - Syncing statuses between JSM and JS is a common scenario I run into. I typically go through the following process before I create any automation:
This may or may not work for your environment, but it's my approach to handle such matters and ultimately results in no more than 3 straight forward automation rules. The toughest part of it is the change management around getting teams to normalize on those key statuses.
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