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jira service desk notification mails

imran August 27, 2018

Hi,

We have configured a new notification scheme and assigned to our helpdesk system. We have an only active notification about the case is done.

The problem is Jira is sending same mails 4 or 5 times. Kindly help.Snagit1.png

1 answer

0 votes
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 28, 2018

Hi Imran,

I saw that you opened a ticket with our support related to the same issue.
I'll be watching the ticket and once it's resolved, I'll post the resolution here.

Regards,
Angélica

Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
October 9, 2018

Hi Imran,

I saw that the ticket was resolved and you changed some configurations that fixed the issue. If possible, share the resolution with us.

Regards,
Angélica

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