jira - project automation - add comment if issue is updated and due date has passed when updated

[Gavin]

I'm having a struggle in doing the following:

Goal:

If an issue is just updated and is not resolve and closed and due date is in the past add a comment.

Issue:

• I have this kinda working but only triggers if the due date is changed
  • but I'd like it to trigger whenever the issue is updated and it meets the overdue criteria
• It shows in the audit log that the rule didn't run
• what am I doing wrong??

JQL

• status != closed and status != Resolved and due < startOfDay() and due is not EMPTY

Also,

• I have "Prevent duplicates by only adding this comment once to a particular issue." disabled.

Here's a snapshot of the automation.

[John Funk · Accepted solution]

Hi Gavin,

What did you change that should have updated the issue? And what that change done directly to the issue? Or was it a change to the issue as the result of another rule running that updated the issue? 

[Gavin]

Thanks for the response. 

What did you change that should have updated the issue?

> I added a comment

And what that change done directly to the issue?

> yes

Or was it a change to the issue as the result of another rule running that updated the issue? 

> no

[John Funk]

So, that tells me that adding a comment to an issue does amount to "updating" it in Jira's eyes. You would need a second rule that handles those - you should be able to simply copy your existing rule and change the Trigger to Comment added instead of Issue Updated. 

[Gavin]

So does that mean that comment added isn't an issue update?  If so why does the "updated" field show the last comment that was add time time stamp?

[John Funk]

I suspect the automation rule is triggering on something else and not the Updated date itself then. But I can't answer that or tell you what constitutes an issue being "updated". I  can just a solution based on the observances you describe. 

[Gavin]

yeah that did work! just a little confusing what is constituted as an update.  Guess there is a distinction between comment and issue update.

[John Funk]

Yeah, to me adding a comment should constitute an update as well. But glad that worked for you!