Forums

Articles
Create
cancel
Showing results for 
Search instead for 
Did you mean: 

jira issue collectors does not work properly in chrome incognito mode

Piotr Bartnik
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
July 11, 2023

We are using Jira API on docs page to create Jira issues but it seems part of the Jira api doesn’t work on browser incognito mode with cookies disabled as it needs to store/retrieve some data from cookies.

We use this url to set the collector:
https://atlassian.net/s/d41d8cd98f00b204e9800998ecf8427e-T/6i46lu/b/8/c95134[…]gin:issuecollector.js?locale=en-GB&collectorId=ourIdHere


Then on non-incognito chrome mode it works fine to create jira issues.

On incognito with cookies turned off though it is failing with:

Uncaught DOMException: Failed to read the 'sessionStorage' property from 'Window': Access is denied for this document. at Object.getItem (https://d1mbes7mh6ba3f.cloudfront.net/atl-vertigo--shard-jira-prod-us-49--3--jres.atlassian.net/s/collector-resource-d41d8cd98f00b204e9800998ecf8427e-CDN/-ia3qmx/b/4/66a5a5bfc7fadb9573736388b7ac1d68/_/download/contextbatch/js/_super/batch.js?locale=en-GB:1860:185) ...

In chrome setup if I turn on the cookies with Allow third-party cookies instead of Block third-party cookies in Incognito mode it works fine again. 
 
Is there any api params or setup we can add to allow incognito with cookies restricted to make collector work? Or it is intended that with cookies blocked in incognito mode it won't work?

0 answers

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events