jira is responsing very slow . can you help me in this

[kiranmai genkolla]

jira is responsing very slow .

[Milan Chheda [INFOSYSTA]]

This can be due to multiple factors. Please share few details to better understand and narrow down the problem:

1. How many tickets in JIRA?
2. No of CPUs/memory in the server?
3. JVM memory?

[kiranmai genkolla]

Hi Milan,

How many tickets in JIRA? --- 1153469 tickets

No of CPUs/memory in the server? 

JVM memory?

total memory - 15898 MB

free memory - 3536 MB

used memory - 12335 MB

[Milan Chheda [INFOSYSTA]]

1153469 issues is quite a huge number. Are you archiving old projects once completed as that would help you reduce the indexing and also improve search results?

Is your server dedicated for JIRA or you have other applications too?

12335 MB getting used seems high to me. Do you have lot of add-ons or custom fields?

Hope you have more cores to support  the load.

[kiranmai genkolla]

yes we have the server dedicated to jira ... there are not much add-ons

[Milan Chheda [INFOSYSTA]]

I would recommend you to check the speed for server and you can check the following link on how to do that: 

https://confluence.atlassian.com/kb/test-disk-access-speed-for-jira-server-performance-troubleshooting-818577561.html

[kiranmai genkolla]

how to do the archiving old projects ? can you guide me on this

[Milan Chheda [INFOSYSTA]]

Sure, here are some KB articles that will guide you on how to archive projects:

https://confluence.atlassian.com/adminjiraserver/archiving-a-project-938847621.html

https://confluence.atlassian.com/jirakb/archiving-a-project-in-jira-server-950287459.html

[kiranmai genkolla]

(archiving projects) giving the  browser permission in the scheme will increase the performance ? 

as there were around 300 projects with last updated issue (2017 year) i.e, 3 years back.

 i.e., switch the permission with the only browser permission (for admin)

we are using jira server with 8.4.2 version -- any good option still ,please share

[Milan Chheda [INFOSYSTA]]

giving the  browser permission in the scheme will increase the performance ? 

If you search for issues in the Issue navigator, you might be getting 1153469 issues. Restricting the permission would remove those issues from the search results for everyone except for admin. Thereby reducing the search load.

Secondly, there is always an option of offline backups as described in the link. As you mentioned, they are 3-4 year old. So are they being used? actively? If not, generate the XML backup and delete them from instance. You can even keep CSV backups of those if they are rarely referenced.

Lastly, given the increasing number of issues and users, I would recommend you to move to data-center for high-performance as well availability. With server, the performance options are limited to archiving, generating and keeping offline backups, and lastly keep increasing the hardware.