jira is not starting and no error log

[andy]

this is tomcat log file：catalina.out

this is jira log file:  atlassian-jira.log

tail of zhe file

[Sachin Dhamale · Accepted solution]

@andy ,

Welcome to the Atlassian Community

May I know did you perform any activity before facing this issue? like any upgrade/changes

For now can clear the plugin cache and restart the application.

• Shut down JIRA
• Delete the following hidden plugin cache directories:

  JIRA_HOME/plugins/.bundled-plugins
  JIRA_HOME/plugins/.osgi-plugins
  

• Restart JIRA (These directories will be recreated on JIRA reboot with new plugin cache

Accept the Answer if it helps

[andy]

Thanks，

But jira server still not start , 

[Sachin Dhamale]

@andy  As per the screenshot i can see jira is started

Can you tell me what error you are getting on UI?

[andy]

Yes,as you said

Also i loged in

But jira server stoped about 1 minutes later

[Sachin Dhamale]

@andy ,

For this we need to go through the logs

Can you raise ticket with Atlassian https://support.atlassian.com 

and provide the cataline.out file and jira-application.log file