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jira error message - wait x hours to back up your data

Ken Olenyik
Ken Olenyik
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June 11, 2020

Every once in a while,  I get a message like last night -  "you need to wait 17 hours to attempt a jira back up"   does anyone know why?    

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Joshua Sneed Contegix
Joshua Sneed Contegix
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June 11, 2020

Hi Ken,

You can always submit a ticket to Atlassian to have the export timer reset, but it generally takes a day or two before they get to it since it is a Sev4. Cheers!

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Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
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June 11, 2020

Cloud only allows the backup to be run every 48 hours.

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