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is there a way to bulk delete

baz June 17, 2020

hello. is there a way i can bulk delete?

i tried googling the answer and it seems i may need special permission as i do not see bulk delete as an option. nor can i see anything under the tools dropdown.

any tips or advice would be greatly appreciated.

thank you!

1 answer

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Joe Pitt
Community Champion
June 17, 2020

Do not delete issues. When you delete it is GONE. Hardly a week goes by without someone wanting to restore an issue. Deleting issues will come back and bite you when it is the most inconvenient. I suggest closing with a resolution value of Deleted anything you want to delete. I implement a special transition only the project lead can execute and it requires filling in a reason field from a select list (such as entered in error, OBE, Duplicate, Other) and explanation text.

Another option is to move them to a historical project where no one has access. If needed the JIRA admin can give access.

Deleting issues destroys historical data. Missing issue numbers will eventually cause a question about what it was and why was it deleted even if it was done properly. Missing data always brings in the question of people hiding something that may have looked bad.

The only viable way to restore an issue is to create a new instance of JIRA and restore a backup that has the issues. Then export them to a csv file and import them to your production instance. You will lose the history.

None of my users have delete permission.

baz June 17, 2020

Thanks, Joe. Appreciate your response. How do I move tickets to a historic project?

Joe Pitt
Community Champion
June 17, 2020

First you need to create a project to hold them. If they are all closed the workflow can have just open and closed statuses. You will need move permission in the current project and create and browse permission in the new one, When you move it issue it will get a new issue number, but it can still be found using the old one. The JIRA admin can then remove your permission if you don't want to see the project anymore. 

baz June 18, 2020

Thanks again, Joe. 

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