is it possible to schedule a ticket to reopen at a specific date/hour? pick close date from.date pic

[raks thakur]

Is it possible to sechdule automation for ticket will reopen from closed automatically pick date from date picker field that we will add during closing ticket 

[Ste Wright]

Hi @raks thakur 

You can do this using the Scheduled trigger.

Rule would look something like this:

• Trigger: Scheduled
  • Rate = Every 1 days
  • Rule Executes = JQL search and pass results
  • JQL - project = ABC AND issuetype = Story AND status = Done AND datefield >= startOfDay() and datefield <= endOfDay()
• Action: Transition Issue
  • Destination Status = Open

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This rule...

• Runs every 1 days
• To check for closed issues, which have a date within a 1 day range
• Then reopens any issues which match the JQL

A few notes on this rule...

• You can change the parameters as needed, the main part is the bold text in the JQL, which checks a date field is within today

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Let us know if it works!

Ste

[raks thakur]

@Ste Wright 

Thanks for sharing information, but iwant reopen date will pick from date picker field that user will while closing ticket to reopen on some date infuture 

[Ste Wright]

Hi @raks thakur 

That's exactly what my suggested answer does.

You just need to replace datefield with your date picker field name.

Ste