is it possible to have a default department selection to he users in jira ticket portal?

[M]

In jira service project , while "raising request" to "ask question" ,,

i want my department should be selected aoomatically?

lets say

person A belongs to department X

person B belongs to department Y

person c belongs to department Z

if person B is raising request ,department Y should be autopopulated.

[Aron Gombas _Midori_]

You can absolutely do this with an automation rule! In fact, it is a very typical use case for that.

[M]

@Aron Gombas _Midori_ can you please  guide me how to proceed and the process.

Waiting for your reply....

[Aron Gombas _Midori_]

Create an automation rule like this:

• trigger "issue created"
• add a "compare" condition
  • if issue.reporter equals to "A"
    • set field "department" to "X"
  • else if issue.reporter equals to "B"
    • set field "department" to "Y"
  • else ...