is it possible for adding 'create date' in customer Request portal works globally??

[Seenivasan K]

I can add 'Create date' through manage columns in the customer request portal since its a default column.

Create date is visible and updated to the user who raised the request, and it isn't visible or updated to other people, like administrators.

My question is, is it possible to update the create date globally???

[William Calesco]

@Seenivasan K 

The field is visible at the bottom of the issue

and if you want to update it, here is a how-to article:

https://confluence.atlassian.com/jirakb/how-to-change-the-issue-creation-date-using-csv-import-779160699.html