i have reduced my users below 10 but still unable to move free plan.

[Manikandan_R2]

We are currently on the Jira Standard plan. However, we would like to switch to the Free plan for up to 10 users, but I am unable to change the subscription.

[Prachi Bolar]

Hello,

Welcome to Community :)

Please reach out billing team here and they can help further : https://www.atlassian.com/company/contact/purchasing-licensing?#/

Thank You,

Prachi

[Trudy Claspill]

Hello @Manikandan_R2 

Welcome to the Atlassian community.

Are you the Organization Admin or Billing Admin?

What happens when you try to change the subscription?

Can you provide a screen image to help illustrate the problem you are encountering? Obscure confidential information like license keys and site URL.

[Manikandan_R2]

i am organization admin,

free plan option disabled.

Note : we are not directly procured from atlassian, we took thrid party vendor support to procured the license. 

[Trudy Claspill]

The option to downgrade to the Free plan might be disabled if you still have more than 10 licensed users for Jira (or 3 licensed users for Jira Service Management) or if there is a billing issue on your account. If you are sure that you have reduced your licensed users as required then I recommend you contact you Atlassian directly to find out about any outstanding billing issues.

https://www.atlassian.com/company/contact/purchasing-licensing?#/