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i cant sign-up, activate a product or Contact Support

Axel Enriquezz August 10, 2023

Hi,
There are two ways to create an account, the classic way where you register your email or directly with the google account option, if I register with the first option it stays "stuck" before logging in, and if I register directly with a google account gets "stuck" before registering the url for Jira. So i decided to send a support request and it "stuck" when i click en "submit support request". someone can help me?

1 answer

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Mohanraj Thangamuthu
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
August 10, 2023

Hello, Good day. We need to check the email address related logs from backend. Check if you could create a ticket from : https://support.atlassian.com/contact/?postauth=true#/. If not may be someone else can create for your issue so that this can be resolved quickly.

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