how to pause SLA while status changed to Waiting for customer

[ravikiran nagasetti]

Hi Experts,

How to pause SLA while status changed to Waiting for a customer in jira Cloud,
we have created a new jira project we need to pause the SLAs which status changed to Waiting for the customer.

Thanks

[Olha Onofriichuk_SaaSJet]

Hi, @ravikiran nagasetti 

If you want to pause the SLA while the status is changed to Waiting for a customer in Jira Cloud, you can try SLA Time and Report for Jira add-on, where you can set it up on the “SLA Configuration Manager” page. 

I’ll show you how to do this:

I hope this is what you need.

Also, this add-on is created by my SaaSJet team, so if you have any questions, I’m here to answer them.

[Dave Mathijs]

Hi @ravikiran nagasetti ,

Please have a look at the following documentation article: Set up SLA conditions

Thanks to accept this answer if you're satisfied with the reply.