how to create an issue counter in automation

[Ivan]

Good morning community, I am trying to create a rule in automation that counts the amount of the issue and triggers a message in the ticket about the amount raised by the organization or the user. Is there any way to do it?

Best regards

[Trudy Claspill]

Hello @Ivan 

Welcome to the Atlassian community.

We need more details about your use case.

What type of project contains the issues? Is it a Software project, Service Management project, or Work Management project? You can find that information in the Type column on the Projects > View All Projects page.

You mentioned you want to know the amount of tickets raised by an "organization". Organization is a concept used in Jira Service Management projects, which is why I ask about the type of project. That can impact the solution.

If it is not a Service Management project, how do you identify the "organization" that raised the ticket?

To whom do you want to send the email? Is the recipient a licensed user of the Jira product?

[Ivan]

Good afternoon @Trudy Claspill  , it is a service management project, the idea is that the counter appears at the time the issue is created and when it reaches 10, it notifies in the same ticket that it exceeded the contracted amount.

[Trudy Claspill]

Is the limit applied to the Organization specified in the ticket or the reporter of the ticket?

Are there any other conditions to apply to the limit, like only count unresolved tickets?

What information do you want to include in the email? Does it need to include information about the other tickets?

[Ivan]

Is the limit applied to the Organization specified in the ticket or the reporter of the ticket?

If it can be applied to the organization, it is good, the best scenario

Are there any other conditions to apply to the limit, like only count unresolved tickets?

that counts the amount of all tickets raised during a period of time (1 month)

What information do you want to include in the email? Does it need to include information about the other tickets?

The message would be something like this "Notice: According to your contracted support plan, you have 0 tickets remaining for this month. If you wish to review the available support plans and their characteristics, please contact our Commercial team" at xxxxxx@xxxxx.xxx

[Trudy Claspill]

Do you ever set the Organization field to more than one value?

What process are you using to set the Organization field when the issue is created?

Do you ever change the Organization field later?

Do you need to send the message as an actual separate email, or could you just post it as a comment to the customer on the ticket?