how do we delete attachments. o

[Mark Surman]

I have been at this for houes. have owner and employee has admin.  Still no delete icon.   So frustrating.  Seems like zero support from Jira as well.  Please help

[Fabio Racobaldo _Catworkx_]

Hi @Mark Surman ,

Do you need to delete attachments for a specific work item?

Please check project permissions in order to verify that you are able to delete your own attachment/all attachments.

Please let us know,

Fabio

[Mark Surman]

yes i have checked and made sure all permissions are given to admin.  I am an owner.  My employee is admin.  neither of us can delete or find a way to delete.  no icon

[Mark Surman]

i have checked and still can not delete.

[Shalini Pradhan]

Hello @Mark Surman ,

Good day! Welcome to Atlassian Community :)

Inorder to be able to delete attachments:

• Make sure user has Delete all attachments and Delete own attachment permission on the space where the workitem exists
• If even after having above permissions, the delete option is not present, then most likely the attachment added to the work item by a comment or field. If that’s the case, find the field or comment the attachment was added to and delete it from there.

Document: https://support.atlassian.com/jira/kb/cant-delete-files-from-attachment-panel-in-jira-cloud/

Thank you

[Shalini Pradhan]

@Mark Surman 

Hi Mark, have you check the above steps?