how do i want to related priority to a time value?(for example highest to 15 min)

[Mohammadreza Hajian]

and at the end of issue i want to compare between the time duration of issue (difference between created time and resolved time) by the time value that related to priority??

[Stephen Sifers]

Hello Mohammadreza and welcome to the Community!

To ensure we get you proper information, are you wanting Server Level Agreement (SLA) tracking on an issue or just comparative of Life Cycle with Priority?

SLA’s are available in Jira Service Desk. More information about SLAs can be found at Setting up SLAs.

What is your goal once you have this metric or value? Once we have this information we can ensure we guide you into the right direction.

Regards,
Stephen Sifers

[Mohammadreza Hajian]

hello Stephen

thanks for your attention
when i create an issue and select a priority level, i want a specified time to be assign to it automatically based on its priority level, and after the issue was resolved i could be able to compare the specified time to actual work time on the issue. At the end, i want to get a daily or weekly report for both specified and actual time.

Regards,
Mohammadreza Hajian

[Stephen Sifers]

Hello Mohammadreza,

Thank you for the clarification of what your requirements are. What you are describing are the SLAs within Jira Service Desk along with the reporting on those SLAs.

You will need Jira Service Desk to use SLAs on issues and to have granular level reporting. Here is the documentation on Setting up SLAs along with Reporting on SLAs. A good reference guide for SLAs would be 3 tips to set, measure and report on SLAs.

This should get you started on what is needed for SLAs, how to set them up and finally how to report on your SLAs.

Regards,
Stephen Sifers

[Mohammadreza Hajian]

Hello Stephen

This is best solution.

Thank you