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how do I re-generate license key after server changed?

Linus_Liu May 5, 2020

due to ISP changing, we changed our server provider, now we experienced license issue during installation. how do I re-generate license with new server ID? Thanks!

1 answer

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Jack Brickey
Community Champion
May 5, 2020

You use the same license key. As long as a single server is active.

Linus_Liu May 5, 2020

I can't activate it during installation. here's the error:

We're unable to confirm that Jira license

This license is invalid. Please double-check that you have entered it correctly, and contact Support if the issue continues.

Jack Brickey
Community Champion
May 5, 2020

Have you contacted support? https://support.atlassian.com/contact/ 

Linus_Liu May 5, 2020

never mind. it's fixed. Thanks for reply!

Jack Brickey
Community Champion
May 5, 2020

Could you please share with other readers how this was fixed?

Linus_Liu May 5, 2020

i just used same license key. issue was related to OOM.

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