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how can i login?

Maryam Hakimipour
I'm New Here
I'm New Here
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April 13, 2026

hi support team,

i got below problem while log-in, would you please help me?

thanks

Maryam

Hash 1XB6LGF

3 answers

4 votes
Arkadiusz Wroblewski
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April 13, 2026

Hello @Maryam Hakimipour  and @Marc -Devoteam- 

There is currently an incident, and the main impact appears to be on login functionality.

https://status.atlassian.com/

1 vote
Marc -Devoteam-
Community Champion
April 13, 2026

Hi @Maryam Hakimipour 

Can you try another browser or incognito window, if this works, clear your cache and cookies.

Or use the bae url only to connect, like: https://<site-name>.atlassian.net, if you are using a bookmark or shared link.

0 votes
Prachi Bolar
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 13, 2026

Hello,

Welcome to community :)

There was an incident as mentioned here : https://jira-software.status.atlassian.com/incidents/5b6kytgmnt43 this has been fixed now. 

Incase you still facing issues let us know and we can raise to the concerned team

Thank You,

Prachi

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