favicon shows broken image after upload

[Wesley Weingartner]

go to System, Look and Feel, reset the favicon

confirm I see the atlassian one in setup.

refresh board and see the atlassian favicon in browser.

try to upload a 16x16 ico file, or another png, or a jpg, or 20 different icons that I use as favicons in other websites. click upload.

favicon changes from atlassian one to a broken image link.

refresh board and see a broken image link for a favicon.

try every variation that comes to mind to no avail.

Totally broken.

[Earl McCutcheon · Accepted solution]

Hello Wesley,

The ICO filetype should fail as an unrecognized filetype, on an error similar to this:

Failed to upload image from file <Filename>.ico.

The MIME type image/vnd.microsoft.icon is unsupported. PNG, JPG and GIF images are the only supported formats.

So, you are going to want to use a .PNG formatted image as covered in "Configuring the look and feel of your Jira applications":

The favicon appears typically to the left of your browser's URL field, and on browser tabs displaying a page on your Jira site. To upload a favicon, make sure it's in PNG format, with dimensions of 32x32 pixels, 71x71 DPI, and with 8-bit color depth.

But you noted that this was erring on a PNG that you tested can you check the properties of the test PNG file to make sure the depth and pixel sizes were correct?  

If you are on a aMAC or Linux system run the following on the command line to get the info:

• sips -g all /path/to/file.png

if you are on a Windows machine:

• Right click > Properties > Details

Regards,
Earl