eudaitec.atlassian.net is deactivated, how can we reactivate it?

[eudaiTec Admin]

eudaitec.atlassian.net is deactivated, how can we reactivate it?

[Shalini Pradhan]

Hello @eudaiTec Admin ,

Good day! Welcome to Atlassian Community :)

I checked in the backend and can see the site and Jira product is active. 

[Trudy Claspill]

Hello @eudaiTec Admin 

Your Organization Admin can attempt to reactivate it following the guidance here:

https://support.atlassian.com/subscriptions-and-billing/docs/reactivate-a-subscription/

Be sure to follow the first section about reactivating an inactive subscription, not the second section about reactivating by starting a trial.

How long ago was the site deactivated?

Deactivated subscriptions have a period of time after deactivation during which they might be reactivated and recover the data they contained. If that time period expires without the subscription being reactivated, then the data is permanently deleted. That period may be as short as 15 days or as long as 60, depending on the type of subscription and what other types of subscriptions existed for the same site.

If you have difficulty reactivating your subscription you can contact the Atlassian Licensing support team directly by completing the form at this site:

https://www.atlassian.com/company/contact/purchasing-licensing#/

[Nikola Perisic]

Hello @eudaiTec Admin 

Is this a free instance? If it is, it gets deactivated if you didn't use it for 120 days at all. 

[eudaiTec Admin]

thank you, yes it is - how can I reactivate it?

[Nikola Perisic]

I've requested help from Atlassian to reply to you on this thread.