error 500

[evens.cross@acendrefederal.com]

Im recieving this error when i try to start Jira, The issue started sometime lastnight while doing windows updates

19-08-30 17:30:53,559 https-jsse-nio-443-exec-15 ERROR [c.a.j.web.servlet.InternalServerErrorServlet] {errorId=4c731083-03f0-456e-bb9d-ce9d7f1d4f0f, interpretedMsg=, cause=java.lang.NoClassDefFoundError: Could not initialize class webwork.dispatcher.GenericDispatcher, stacktrace=java.lang.NoClassDefFoundError: Could not initialize class webwork.dispatcher.GenericDispatcher
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.prepareDispatcher(JiraWebworkActionDispatcher.java:196) [classes/:?]
at com.atlassian.jira.web.dispatcher.JiraWebworkActionDispatcher.service(JiraWebworkActionDispatcher.java:133) [classes/:?]
at javax.servlet.http.HttpServlet.service(HttpServlet.java:729) [servlet-api.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:230) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52) [tomcat-websocket.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.jira.web.filters.JiraLastFilter.lambda$doFilter$0(JiraLastFilter.java:39) [classes/:?]
at com.atlassian.jira.web.filters.steps.ChainedFilterStepRunner.doFilter(ChainedFilterStepRunner.java:74) [classes/:?]
at com.atlassian.jira.web.filters.JiraLastFilter.doFilter(JiraLastFilter.java:36) [classes/:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.core.filters.HeaderSanitisingFilter.doFilter(HeaderSanitisingFilter.java:37) [atlassian-core-5.0.8.jar:?]
at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:192) [catalina.jar:8.5.6]
at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:165) [catalina.jar:8.5.6]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:39) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.jira.onboarding.postsetup.ui.PostSetupAnnouncementsFilter.doFilter(PostSetupAnnouncementsFilter.java:51) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter$1.doFilter(DelegatingPluginFilter.java:58) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.jira.tzdetect.IncludeResourcesFilter.doFilter(IncludeResourcesFilter.java:77) [?:?]
at com.atlassian.plugin.servlet.filter.DelegatingPluginFilter.doFilter(DelegatingPluginFilter.java:64) [atlassian-plugins-servlet-4.5.0.jar:?]
at com.atlassian.plugin.servlet.filter.IteratingFilterChain.doFilter(IteratingFilterChain.java:37) [atlassian-plugins-servlet-4.5.0.jar:?]
at 

[Kurt Klinner]

evens.cross@acendrefederal.com 

Hi

any chance that you installed a new java version that is not compatible with jira, see also 

https://confluence.atlassian.com/jirakb/cannot-start-jira-after-fresh-installation-500-error-page-815570067.html 

Cheers

Kurt

[evens.cross@acendrefederal.com]

I had the server running for after following the steps here:

Deleting the following

• /JIRA_HOME/plugins/.osgi-plugins/
• /JIRA_HOME/plugins/.bundled-plugins/
• /JIRA_INSTALL/work/

But the issue came back after 10 days

[Kurt Klinner]

evens.cross@acendrefederal.com 

I assume you did the plugin cleanup due to the issues you had.

Did you install any new apps lately. Coming back to my original question.

Which java version are you using? And which jira version is in use

Cheers

Kurt

[evens.cross@acendrefederal.com]

@Kurt Klinner Thank you taking time to help me

When I run java -version in the cmd i get this 

java version "1.8.0_221"
Java(TM) SE Runtime Environment (build 1.8.0_221-b11)
Java HotSpot(TM) 64-Bit Server VM (build 25.221-b11, mixed mode)

Java was recently updated about 10 days before the issue first occured

[evens.cross@acendrefederal.com]

@Kurt Klinner this is a windows 2016 server environment

[Brenton Summerson]

Was this ever resolved? We are facing similar issues in our environment.

Thank you!