emails with video filetypes attached do not generate tickets.

[James Harmon]

Greetings,

I’ll preface this question by stating that I have inherited our Jira situation and I’m very much a noob with Jira admin.  

It seems that users who submit a ticket via email and attach either a .mov or .mp4 file a ticket is not created.  The email arrives in the mailbox with the attachment but stays in an unread state.  We’ve tested this with two different email addresses associated with 2 different Jira projects.  

We also have a web gui portal for ticket submission,  where you just drag and drop in the attachment.  If a user does that method it works.  We get a ticket created with the attachment. 

The video file is not corrupt and is far below the attachment size we’ve set. 

We are on-prem running 9.4.20

I’m not sure what to look at for the email issue….any ideas?  

[Vronik]

Hi

Look at this

https://support.atlassian.com/jira-software-cloud/docs/add-an-attachment-to-an-issue/

https://community.atlassian.com/t5/Jira-Service-Management/Adding-attachments-through-Jira-API-when-creating-tickets-in-JSM/qaq-p/2449262

If my answer helped you,
please mark it as accepted so that other people looking for similar problems can find it more easily.
Thanks