email formatting problem

[Valerie Zoltobroda]

Hello,

Working on Jira Cloud, I haven't seen anyone else with the same problem as me for the past few days : 

In an automation, depending on the triggered event, I send an email to users.
Now, if I leave the format as HTML, the format is broken and unreadable: the line breaks have disappeared. Am I really the only one having this problem, and is it a new bug?

Thank you for your help

Val

[Bill Sheboy]

Hi @Valerie Zoltobroda 

Without seeing the specifics of your complete rule, the email action / content format, and the audit log details showing the rule execution...I wonder:

• Have the options for line breaks in the email action changed in the rule?
• Does your email message use any table formatting where elements could be empty?
• Does your email message use any smart values containing line breaks, and they are not always present?

Kind regards,
Bill

[Valerie Zoltobroda]

Hello,
The line break options in the email sending action have not been changed.
No formatting or table, Email makes good use of intelligent values.
Here's a concrete example : 

result OK  : 

 

BUT : 

 

Result ko :